TruvenAI — Privacy Policy (EnterpriseGrade, U.S.Focused)
Last updated: 04/25/2026
1. Overview
TruvenAI (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services, including our AI Workforce OS and AI workers.
By accessing our website or services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email, organization)
- Billing and payment information (processed by thirdparty providers)
- Support inquiries and communications
- Uploaded data, prompts, or instructions used to operate AI workers
2.2 Automatically Collected Information
- IP address, browser type, device identifiers
- Usage analytics (pages visited, time on site, referring URLs)
- Log data related to service performance and security
2.3 Customer Data (AI Worker Inputs/Outputs)
Customer data processed by AI workers is controlled by the customer. TruvenAI does not use customer data to train models unless explicitly permitted by contract.
3. How We Use Information
We use collected information to:
- Provide, maintain, and improve our services
- Authenticate users and secure accounts
- Deliver AI worker functionality
- Respond to inquiries and provide support
- Analyze usage to improve performance and reliability
- Comply with legal, regulatory, and security obligations
4. How We Share Information
We may share information with:
- Service providers (cloud hosting, analytics, payment processors)
- Enterprise customers (for account administration)
- Legal authorities when required by law
- Third parties only with explicit customer authorization
We do not sell personal information.
5. Data Security
We implement administrative, technical, and physical safeguards aligned with industry standards and SOC 2 expectations, including:
- Encryption in transit and at rest
- Access controls and authentication
- Logging and monitoring
- Secure development practices
6. Data Retention
We retain information only as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with legal requirements
Customers may request deletion of their data at any time.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
Requests can be submitted through our contact channels.
8. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact
For privacy inquiries, please contact us through the channels listed on our website.
TruvenAI — Terms of Use (EnterpriseGrade, LegalReady)
Last updated: [insert date]
1. Acceptance of Terms
By accessing or using the TruvenAI website or services, you agree to these Terms of Use. If you do not agree, you must discontinue use.
2. Use of Services
You may use TruvenAI’s website and services only for lawful purposes and in accordance with these terms. You agree not to:
- Interfere with service operation
- Attempt unauthorized access
- Use AI workers for harmful, illegal, or abusive activities
- Reverse engineer or copy proprietary components
3. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your credentials
- Ensuring authorized use within your organization
- All activities conducted under your account
4. AI Worker Outputs
AI worker outputs are generated based on your inputs and system configuration. You acknowledge that:
- Outputs may contain inaccuracies or require human review
- You are responsible for validating outputs before use
- TruvenAI is not liable for decisions made based on AI outputs
5. Intellectual Property
All content, trademarks, software, and materials provided by TruvenAI are owned by TruvenAI or its licensors. You receive a limited, nonexclusive, nontransferable right to use the services as permitted by your agreement.
6. ThirdParty Services
Our website may link to thirdparty sites or integrate with external tools. TruvenAI is not responsible for thirdparty content, practices, or availability.
7. Termination
We may suspend or terminate access to the website or services if:
- You violate these terms
- Required by law
- Necessary to protect system integrity or security
Upon termination, your right to use the services ceases immediately.
8. Disclaimers
The website and services are provided “as is” and “as available.” TruvenAI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and noninfringement.
9. Limitation of Liability
To the fullest extent permitted by law, TruvenAI is not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or business opportunities
- Errors or omissions in AIgenerated outputs
10. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflictoflaw principles.
11. Changes to Terms
We may update these Terms of Use at any time. Continued use of the website or services constitutes acceptance of the updated terms.
12. Contact
For questions about these Terms, please contact us through the channels listed on our website.