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Privacy Policy for Truven AI

Last Updated: 31/03/2026

1. Introduction

Welcome to Truven AI (“we,” “our,” or “us”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.truvenai.com/ and use our services.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is: [Nome Legale Società]Address: [Indirizzo Sede Legale, Italia] Email: [Email di contatto, es. privacy@https://www.google.com/search?q=truvenai.com]

3. Data We Collect

We may collect several types of information, including:

  • Identity Data: Name, surname, username, or similar identifier.

  • Contact Data: Email address, telephone number, and billing address.

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website and AI services.

  • AI Interaction Data: Content of the prompts, queries, or data you upload to our AI models (please do not share sensitive personal information within AI prompts).

4. How We Use Your Data

We process your data for the following purposes:

  • Service Provision: To provide and manage your account and access to our AI tools.

  • AI Model Improvement: To improve and fine-tune our algorithms (only where explicitly consented to or anonymized).

  • Communication: To send you updates, security alerts, and support messages.

  • Legal Compliance: To comply with applicable laws and regulations.

  • Marketing: With your consent, to send you newsletters or promotional offers.

5. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contractual Necessity: To perform the contract we are about to enter into or have entered into with you.

  • Legitimate Interest: For our business interests in improving our services and ensuring security.

  • Consent: Where you have given clear consent for a specific purpose (e.g., marketing).

  • Legal Obligation: To comply with the law.

6. AI and Automated Decision-Making

Our service involves Artificial Intelligence. We do not use your personal data for automated decision-making that produces legal effects or similarly significantly affects you without human intervention, unless necessary for the contract or required by law.

7. Data Sharing and Transfers

We may share your data with:

  • Service Providers: Cloud hosting (e.g., AWS, Azure), payment processors, and analytics providers.

  • International Transfers: If we transfer data outside the EEA, we ensure a similar degree of protection is afforded by implementing Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request correction of inaccurate data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Object/Restrict: Object to or restrict the processing of your data.

  • Data Portability: Request the transfer of your data to another service.

  • Withdraw Consent: Withdraw consent at any time where we are relying on it.

To exercise these rights, please contact us at [Email di contatto].

11. Cookies

We use cookies to enhance your browsing experience. You can set your browser to refuse all or some cookies, but this may affect the functionality of the website.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.